Customer Service

The most important part begins after handover. Here is how to reach us and what we commit to.

Post-placement follow-up

Once the worker has arrived, reach out any time to check how things are going — our team is ready to help.

Replacement request

If the placement does not work out within the statutory period, replacement is a contractual right. Tell us the reason and we begin the procedure.

Request Service

Status of your application

You can ask where your case stands at any time: visa, medical clearance, attestation, or expected arrival date.

Contact

Formal complaint

If the matter is not resolved with the team, file a formal complaint — it enters our system with a reference and is tracked to closure.

File a Complaint

What we commit to

  • Every complaint is logged in our system with a tracking number.
  • We follow each complaint through to closure.
  • No complaint is closed without telling you the outcome.

Ready to begin?

Send your request and the Alhamed team will contact you to agree the right nationality and start the process.

Request Service